Need help? We’re here for you. You can reach us via email at support@alectrofag.co.uk, use our live chat feature on the website, or pop into our e cig store for a chat. We’re always happy to help you find the perfect vape. Check out our informative guides - you might find the answer before reaching out.

Vaping is widely recognised as a far less harmful alternative to smoking. Public Health England has stated that vaping is at least 95% less harmful than cigarettes. That said, it’s important to buy from reputable sources (like us) and use your device as intended. As a responsible retailer, we only sell to those aged 18 and over, ensuring all purchases meet UK legal requirements.

That depends on what kind of vaper you are. If you want something hassle-free, disposable vapes and big puff vapes are a solid choice. Prefer control over your experience? A refillable pod system or sub-ohm kit might be more your style. We stock TPD-compliant products from the best brands across all categories, so whether you're after simplicity or power, we have the perfect setup.

Without a doubt. Traditional cigarettes burn tobacco, releasing tar and carbon monoxide - two of the biggest culprits behind smoking-related illnesses. Vaping, on the other hand, delivers nicotine without combustion, making it a significantly less harmful option. It’s why so many ex-smokers have made the switch. Here’s a handy guide if you, too, are just starting out on this journey.

Once your order has been shipped, we’ll send you a tracking link so you can follow its journey straight to your doorstep. If you need any help, just get in touch - we’ll be happy to assist..

At the moment, we primarily ship within the UK. If you’re outside the UK and are keen to order, get in touch, and we’ll see if we can make it happen.

The UK government has announced plans to ban single-use disposable vapes from June 2025, mainly due to environmental concerns. But don’t worry - refillable pod systems and vape kits will still be available. If you love disposables, now’s a good time to explore long-term alternatives, and we’re happy to help you find the best option.

We accept all major credit and debit cards, plus a range of secure online payment options. You’ll see everything available at checkout.

Looking after your vape is key to getting the best performance out of it. Taking care of your device includes cleaning your tank regularly, replacing coils when you notice a drop in flavour or a burnt taste, and always charging your device using the correct cable and avoiding overcharging. Store it in a cool, dry place, and you’ll keep it in top shape for longer. Check out our comprehensive vaping guides for even more tips.